I am a seasoned Customer Engagement Representative transitioning to a career in Data Analytics. With a rich history of working in customer-facing roles at Manitoba Hydro and SkipTheDishes, I have cultivated exemplary customer service, team leadership, and project management skills. I thrive on solving complex inquiries, managing efficient workflows, and developing creative solutions for unique customer needs.
My educational background in Big Data Analysis from York University has equipped me with the knowledge of descriptive and predictive analysis, statistical analytics, data warehousing, and data lifecycle management. With proficiency in tools like Excel, PowerBI, Google Sheets, SQL, Python, and Microsoft Office, I am adept at maintaining, analyzing, and optimizing data.
I also pride myself on my robust communication skills, meticulous attention to detail, and the ability to foster positive relationships with a broad range of stakeholders. I am a proactive and results-driven professional who adapts readily to operational changes and actively contributes to a high-functioning team's continuous improvement.
In an effort to continually enhance my knowledge and stay abreast of the latest trends in the field, I am actively enrolled in various data analytics and data science courses on Udemy. I firmly believe in the power of lifelong learning and continuous skill development.
